Services

Taking customers' orders is a crucial activity for any business. Every company invests capital on various marketing campaigns with aim to drive customers to "ACT NOW." Being available round the clock to seize every sales opportunity may not be possible for all.
Why use an order taking service?
Customers nowadays prefer to place an order from comfort of their home. They want to inquire completely about product or service before making final purchase decision. Speaking to an expert live operator not only satiates their inquisitive mind, but also increases customer’s confidence to invest in the product/service. Outsourcing order taking service to a call center will ensure streamlined sales of your product, while giving you enough of time to focus on other core competencies of your business like product promotion, brand building and much more.

• Reinforces your customer relationship
• Simplifies your order management process
• Improves your sales conversation ratios as customers doubts or issues related to your products/services are immediately clarified over phone.
• Reduces your capital expenditure on infrastructure and manpower recruitment
• Helps you reach to a wider section of the audience within a short span of time
• Creates awareness about products or services among the target audience
• Detailed order entry features improves productivity and customer satisfaction level

With well-equipped infrastructure and state of the art technology, Same Edge strives to deliver better results with the assurance of accuracy and smooth customer interaction. Our team of experts will take care of all your mind-boggling billing related issues, right from the charge of subscription cancellation to resolving simple confusion of customers related to the billing model etc.

Chat Support - Round the Clock Chat Support Service
Is your business suffering due to declining sales or lack of customer interest? Are you struggling to keep your customer satisfied? If yes, then outsource live chat support services and focus on your company's core competencies.
"More than 50% of online visitors can be converted into potential customers via real-time chat support services."
Immediate solution to technical or non-technical queries through chat support is the most convincing factor for any business. In fact, this service is purpose-built to improve your business and enhance your profits. Live and cost-effective chat support service is essential to drive organisational goalmouths of such enterprises.
How chat support services help businesses in unleash potential sales opportunities?
• Reduces overall operational cost
• Helps you convert online into potential customers
• Improves customer satisfaction level
• Increases your ROI
• Reduces order cancellation rates
• Elevates your sales graph