Sameedge service platforms operate over a secure, reliable and scalable computing and communication system. Continuous system monitoring combined with mature operational policies using ISO quality and security guidelines protect customer's data privacy and ensures services continuity. A technology centre of excellence ensures high visibility business solutions that include customized agent desktops, unique CTI integration and real-time web based reporting capabilities of desired service level metrics.

We have a proven track record of creating value for our clients using our expertise in industries such as Telecom, Technology, Retail, Airlines, Hospitality, Banking, Financial & Insurance sector. Investment in our people, a strong technology infrastructure and a detailed training program are the key differentiators that give us the edge over our competitors.

OUR MISSION

To provide our clients customized services, cost effective solutions and strategic insights that catapult their businesses the client’s goal helps us to maintain our focus and achieve our ultimate objective of achieving customer satisfaction at all costs.